Terms and Conditions
Currency / Tax:
All pricing is shown in Australian Dollars (AUD) and are exclusive of GST.
GST charges will be added at the checkout.
Refund / Exchange:
Please double check orders are correct before proceeding to payment as any exchange due to customer error will incur a 20% re-stocking fee (Max. $30.00) as well as the freight costs for shipping the original order.
GMD Packaging strives to supply products of a high quality and free from faults however it is difficult to check each individual packaging item for faults.
If you have received any faulty items, please keep these aside in suitable storage conditions and notify us of the issue within 30 days of receipt. Upon notification of a faulty item GMD Packaging will assess the issue and advise the best course of rectification whether this be replacement, repair or refund.
GMD Packaging must be notified of any order errors within 14 days of receipt.
Returned items will be processed within 2 working days of receipt.
For customer errors – The return freight must be arranged by the customer.
As our packaging is intended for food products, items must shipped in suitable outer packaging to avoid contamination.
We do not accept returns for unused products as they are unable to be resold as food grade packaging.
All returns must be shipped with a Return Authorisation Number for identification.
Please contact GMD Packaging prior to shipping to receive your Return Authorisation number.
Any items returned without a Return Authorisation Number will not be processed.
Delivery Time Frames –
Orders are usually dispatched from our Brisbane warehouse within 24 hours of receipt of payment.
You will be notified if any delays in processing your order occur.
GMD Packaging uses Australia Post and various couriers so delivery times will depend on your location and whether delivery is made to a business or residential address.
Approximate shipping times to major capital cities are listed below –
Brisbane: 1 working day
Sydney: 1 – 2 working days
Canberra: 2 – 3 working days
Melbourne: 2 – 3 working days
Adelaide: 3 – 4 working days
Perth: 5 – 7 working days
Freight charges -
Orders with a value under $200 excluding GST will incur a freight fee of $15 excluding GST.
Orders with a value over $200 excluding GST qualify for free standard freight within Australia.
Customer Card Details / Privacy Disclosure:
GMD Packaging does not store any card details submitted via our online checkout.
GMD Packaging respects our customer’s privacy and will not disclose any personal information received in the processing of orders and enquiries to any 3rd parties unless required by law.